RoofCare Service Center Manager, 3044

Nations Roof
Location Mobile, Alabama
Date Posted July 21, 2017
Category Commercial Projects
Job Type Full Time


Nations Roof is seeking a RoofCare Service Center Manager to oversee and manage workflow of all aspects of small scope roof maintenance, roof repair and building envelope services for multiple locations. Qualified candidates will have experience providing realistic leadership to personnel and ensuring response time, client satisfaction, quality control and project completion are in compliance with company standards. This position can will be based out of Mobile, AL or Lithia Springs, GA.

***Please NO calls to the local office***

Who we are!
  Nations Roof, one of the largest and fastest growing commercial roofing contractors, was founded to give today’s businesses a clear choice for trustworthy, cost-effective roofing solutions. At Nations Roof, we embrace safety as an important part of a job well done. Nations Roof is an expert in every type of roofing, waterproofing, coating, green and metal system application. Our emphasis is not just project based: we work to understand the budgets, solutions and maintenance that fit best with all roofing assets. We offer more than a job….we offer a challenging career in a company that values our employees.

Duties, Functions and Responsibilities

  • Manage internal service center employees
  • Recruit, train and retain workforce
  • Allocate RFS’s based upon location, difficulty of project, and current workloads
  • Allocate RFS’s to Network Partners
  • Oversee and ongoing development Network Partner program
  • Follows up to confirm the completion of the service, paper work, photos, and proper invoicing is completed on all allocated RFS’s
  • Work with Key Accounts to facilitate the proper steps are taken to meet or exceed the customer’s expectations or requirements (RRK, SMS, etc.)
  • Ensure all project needs are meet to client satisfaction
  • Work with certain accounts for collections, as needed
  • Execute Change Orders, and sign other proposals/ documents
  • Work with Corporate Counsel to review and follow up with counsel to obtain the Executed Agreements/ Contracts from Corporate Counsel
  • Service Center operates 24/7 to support after hour emergency calls. If an after hour call comes in it needs to be dispatched and allocate it to the proper location


Abilities, Skills and Knowledge 

  • Must be able to manage customer portals
  • Ability to budget, measure, organize and motivate personnel
  • Ability to manage time to complete tasks assigned
  • Knowledge of basic accounting principles
  • Ability to analyze problems and suggest practical solutions
  • Ability to analyze financial and accounting data
  • Ability to plan, organize and direct the Service Department functions
  • Ability to express oneself effectively and concisely – verbally and in writing
  • Ability to plan and organize tasks allocated
  • Ability to establish and maintain effective working relationships with associates, clients, vendors and subcontractors
  • Ability to meet deadlines under short time periods
  • Ability to work well under pressure and to multi-task
  • Ability to work in an environment that is consistently changing
  • Ability to work with under minimal supervision


Education and Experience 


  • Roofing industry experience
  • Management of an organization with P&L knowledge
  • Sales and customer service
  • English fluency
  • Valid driver’s license
  • Ability to use/learn business technology
  • Ability to travel when required
  • High-school diploma or equivalent


  • 10 years roofing production supervision experience
  • Bilingual fluency (English/ Spanish)
  • Experience with estimating programs
  • BA/BS degree or equivalent work experience
  • Proficient in FCS or similar software


What to look forward to 

The right individual will be provided with opportunities beyond what’s expected in the roofing industry with a challenging career, great compensation, medical benefits and a 401(K) program.

If interested and have commercial roofing production management experience, please submit your resume today! 

We are an Equal Employment Opportunity and E-Verify compliant Employer.   Our company is a Drug Free Workplace.  Drug screens will be conducted on all new hires.  Prior to employment, the candidate must complete a satisfactory background check

All candidates must be authorized to work in the U.S.


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